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Recognition

Maillon d’Or Award

Uniban Canada is recognized for carrying out its strategic vision—sophisticated advertising campaigns, a bold windshield recycling program, reinvesting franchise fees, growth through major acquisitions, developing consistent customer service quality standards, and the efforts of all its franchisees in transforming a purchase into a unique and memorable experience. All of these factors enhance the quality of services provided by this award-winning network:

 

2005 - Franchisor, communications and marketing, large network
2005 - Franchisor, communications and marketing, large network
  2008 - Franchisor of the year, large network
2008 - Franchisor of the year, large network
2009 - Franchsor, communications and marketing, large network
2009 - Franchsor, communications and marketing, large network
  2008 - Franchisee of the year, One point of sale - J.F. St-André and J. Thériault - VitroPlus/Ziebart franchisee, Joliette
2008 - Franchisee of the year, One point of sale - J.F. St-André and J. Thériault - VitroPlus/Ziebart franchisee, Joliette
2009 - Award of recognition - Jean Foucher, Co-founder of VitroPlus
2009 - Award of recognition - Jean Foucher, Co-founder of VitroPlus
  2010 - Community engagement - Yvon Beaulieu - VitroPlus/Ziebart franchisee, Pie-IX, P.A.T., Lasalle, Pierrefonds, and Anjou
2010 - Community engagement - Yvon Beaulieu - VitroPlus/Ziebart franchisee, Pie-IX, P.A.T., Lasalle, Pierrefonds, and Anjou
2012 - Maillon d'or Franchiseur-Innovation for its product Conversense
2012 - Maillon d'or Franchiseur-Innovation for its product Conversense
  2012 - Maillon d'or - Young entrepreneur franchisee under 40 years old
2012 - Maillon d'or - Young entrepreneur franchisee under 40 years old

Testimonials

Dear Brokers,
Uniban Canada now manages Auto Glass calls and claims. In December, 2010, AXA concluded an agreement with Uniban Canada, the leader in the auto glass sector so as to enable you to further optimize the service you offer your customers. Through its subsidiary Vi-Max co, Uniban Canada offers an integrated business solution for faster, simpler, and more effective management of auto glass claims, with benefits and savings for you and your customers. The agreement concluded between AXA and Uniban Canada aims to increasingly optimize the quality of service offered to your customers.

The Communications Team
AXA Insurance

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« In order to continue to provide your Customers with the best possible service following an automobile glass loss, we are pleased to announce a new agreement concluded by AXA with UNIBAN Canada for reporting glass claims. Uniban Canada, through its subsidiaries, offers a large platform of retail glass outlets, distribution and mobile services across Canada along with an exclusive claim management system. This system includes the traditional call center environment and a web glass vendor portal that enhances the customer experience by substantially simplifying the claim management process. UNIBAN Canada is committed to provide outstanding customer service in the handling of auto glass claims for our mutual Insureds. »

Mariellen Glover
Vice-President, Claims
AXA Insurance

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« We have been working with Vi-Max co, primarily on the automotive claims side of the business, for over four years now and handled over 30,000 claims using their technology solutions. One of the major reasons why we chose Vi-Max co is, like ourselves, they place an emphasis on customer satisfaction and service and since, on the automotive side, they are also using their own solutions at the retail level, they have a vested interest in its effectiveness. Correspondingly, we have found their solutions to be highly efficient and their service to our members and we believe that the Ontario Mutual Association would enjoy similar benefits to those we have experimented »

Benoit Duchesne
Claims Director
Groupe Promutuel

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« Gore Mutual Insurance made the decision two years ago to utilize Vi-Max co. to process our auto glass claims. I am more than pleased to advise the following :

  • Our average price per auto glass claim has decreased by $46.00
  • The portal is virtually trouble free for our staff and glass vendors
  • Vi-Max co. has been very responsible to any customer service concerns that we bring forward. If any prospective clients require more information, I would be more than pleased to speak with them. »

David Himes
Program Manager – Auto Claims
Gore Mutual Insurance Company

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« The Personal Lines Division of The Guarantee Company of North America has been involved with the Vi-Max co, their glass software program and vendor network for approximately 18 months. We no longer use a third party call centre for our glass claims and have found the service to our policyholders and brokers, claim costs and overall relationship with all glass retailers has improved with this particular program.»

Mike Conlon, B.A., FCIP
Vice President Claims
Woodstock Branch, The Guarantee Company of North America

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"The system is fast, advanced, and customized based on our business practices. With our implementation, we have enhanced our current abilities, and took claims administration and customer service to a new platform. Truly innovative communication tool!"

Jackie Bonikowsky
Branch Manager
Crawford and Company (Canada) Inc.



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