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Uniban Canada privacy policy

UNIBAN CANADA inc. its affiliates and subsidiaries ("UNIBAN") values the privacy of its customers, employees and suppliers. UNIBAN’s collection, use and disclosure of personal information will comply with this Privacy Policy.


1. Scope of this Privacy Policy

The UNIBAN Privacy Policy governs all collection, use and disclosure of personal information by

UNIBAN. The UNIBAN Privacy Policy does not apply to information that is exempted from the

definition of “personal information” in applicable privacy statutes.


2. UNIBAN Privacy Organization Structure

Privacy enquiries regarding UNIBAN’s stores should first be directed to UNIBAN Customer Service in the store you visited. Other enquiries about UNIBAN’s privacy policy and procedures may be directed to UNIBAN marketing departement, at UNIBAN head office.


3. Collection and Use of Personal Information

We may collect personal information from you when you:

·   Purchase, rent, order, return or exchange any of our products and services;

·   Request a quote or special orders for or information about any of our products and services;

·   Request delivery, warranty or repair services;

·   Make a credit application;

·   Contact UNIBAN Customer Service or the store manager in one of our stores;

·   Visit the uniban.ca web site;

·   Enter into a contest or respond to one of our surveys;

·   Provide us with comments or suggestions; or

·   Are injured on, or suffer or cause property damage on, UNIBAN premises.


UNIBAN may also conduct video surveillance of its stores and other premises for security and loss prevention reasons.


4. UNIBAN Use of Personal Information

UNIBAN may use personal information to:


·   identify customers, employees and suppliers and to establish and maintain a relationship with them

·   provide customers with ongoing service, including to process orders, to ensure proper delivery and to better assist customers when they visit or call us

·   improve our product and service offerings

·   provide UNIBAN customers with information about other UNIBAN products and services that may be of interest to them

·   protect against error and fraud

·   comply with legal and audit requirements UNIBAN may also be use personal information to create statistics about our business. These statistics do not contain any information that could personally identify any individual customer, employee or supplier.


5. Other Uses of Personal Information

In the event that all or part of UNIBAN’s assets were sold or financed, or if UNIBAN were to merge with another company, personal information in the possession of UNIBAN could be disclosed to the lender, buyer or merger partner, provided such personal information were to be used in strict compliance with the UNIBAN Privacy Policy.


UNIBAN may also disclose your personal information in response to a search warrant or other

legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement

or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting any debt owed by you.


6. Disclosure of Personal Information

UNIBAN will not trade, rent or sell your personal information to any third party unless we tell you

about it and obtain your consent.


7. Agents and Third Party Transfers

Some products and services that are provided through UNIBAN (such as credit cards, extended warranties and installation and repair services) may be provided by third parties in cooperation with UNIBAN. In order to provide you with the products or services that you request from us, we may have to transfer information about you to these third parties.


Where UNIBAN transfers personal information to third parties for processing on behalf of UNIBAN, a contract containing appropriate privacy protection terms will be in place before any information is transferred to the third party. These terms must provide that the third party will

not use the personal information for their own purposes, will keep the personal information

secure, and will only process the information on the instructions of UNIBAN. In addition, using certain third party products to purchase products or services from UNIBAN (such as a credit card not issued by UNIBAN) may require us to provide your personal information to third parties in order to process the transaction.


8. Individual Access to and Correction of their Personal Information

An individual’s request for access to their personal information in the possession of UNIBAN

should be directed to a UNIBAN store manager or to the UNIBAN Privacy Officer. In order to verify that the information is being released to the proper person, individuals may be asked to provide suitable identification or to otherwise identify themselves.


An individual may update or correct any of their personal information that UNIBAN has its

possession by contacting the UNIBAN store manager in the store they visited or the UNIBAN Privacy Officer and making a written request. Individuals may be asked to provide suitable identification or to otherwise identify themselves before any corrections will be made, and UNIBAN reserves the right to request appropriate proof of the correctness of any of the requested corrections.

9. Withdrawal of Consent

Individuals may withdraw their consent to UNIBAN’s use or disclosure of their personal

information by contacting the UNIBAN store manager they visited or the UNIBAN Privacy Officer and making a written request. Individuals may be asked to provide suitable identification or to otherwise identify themselves.


In some circumstances, the withdrawal of consent to certain uses or disclosures of personal

information may mean that UNIBAN is no longer able to provide certain products or services to the

individual or may be unable to process returns, exchanges or refunds. If this is the case, UNIBAN

will inform you when you contact us to withdraw your consent and give you the choice.


10. Record Retention/Destruction and Security


UNIBAN will only retain personal information for as long as it is necessary to process related

transactions, maintain appropriate financial and audit records and protect UNIBAN’s legitimate

commercial interests.


All personal information collected by UNIBAN is protected by security measures appropriate to the

sensitivity of the information. All personal information stored in electronic form, including all

information collected through the UNIBAN.ca web site, is kept in confidential and secure data banks.


Paper records in UNIBAN’s stores or head office that contain personal information are kept in

locked cabinets. UNIBAN evaluates its equipment and security procedures regularly and modifies

them if necessary, so it can remain at the leading edge of security technology.


11. Online Privacy at UNIBAN.ca

In order to serve customers better online, UNIBAN must collect and use certain personal

information. This portion of the Privacy Policy gives more detail about what we do to protect

personal information on the UNIBAN.ca web site.


(a) Cookies

Like most Web sites, the UNIBAN.ca web site uses cookies to record data on your movements (such as the last section of UNIBAN.ca visited, last link clicked, the URL address visited before logging onto the UNIBAN.ca web site, etc.) and on the type of computer and browser used. The data is stored in a small file located on your hard disk. These cookies are then used to identify browsers when users surf the UNIBAN.ca web site in the future. COOKIES DO NOT IDENTIFY YOU OR DISCLOSE ANY PERSONAL DATA TO THE UNIBAN.CA WEB SITE and they do not have the capability to search for other types of data on hard disks. UNIBAN only uses the data it collects on the UNIBAN.ca web site to improve overall UNIBAN.ca customer and visitor surfing experiences, searches, and purchases or to compile general statistics.


Most browsers are programmed to accept cookies. However, you can modify your browser’s

parameters to refuse cookies, though you may not be able to access all of the functions of the

UNIBAN.ca web site.


You may also access the contents of cookies on your hard disk by UNIBAN.ca, although the data

may not be readily decipherable.

(b) What does UNIBAN do with the personal information collected on the UNIBAN.ca web



Personal information transmitted to UNIBAN is used for:


Passwords are used to identify UNIBAN.ca web site users, who are their custodians and responsible for their confidentiality. Users should not disclose their passwords or authorize anyone to use them. UNIBAN uses passwords to protect the confidentiality of personal information to which users want access. For example, if users want to access their profiles or purchasing history, they need to identify themselves using their passwords. Hence, any person with access to a user’s password could obtain the same information. Whenever users allow other people to use their computers, they should exit the computer from browsers at the end of each visit to the UNIBAN.ca web site.


12. Changing the UNIBAN Privacy Policy


UNIBAN reserves the right to change the UNIBAN Privacy Policy at any time without notice. Any modification of the UNIBAN Privacy Policy will be published on the UNIBAN.ca web site and made available in UNIBAN stores. Users are therefore encouraged to visit the UNIBAN Privacy Policy section of the UNIBAN.ca web site regularly. Placing an order through the UNIBAN.ca web site after modifications have been published constitutes acceptance of those modifications to the UNIBAN Privacy Policy.